Our Terms and Conditions

These Terms and Conditions govern your use of Casino Chan and our platform at casinochan-pokies.com. We operate under a Curaçao licence and have welcomed players since 2015. By registering an account you accept every clause set out below, so please read them before you play.

Agreeing to Our Terms

These terms form a binding agreement between you and us. They take effect the moment you open an account, log in or place a wager, and they remain in force for as long as your account stays open. Each time you sign in you confirm that you have read the current version and accept any changes we have published.

By ticking the acceptance box at registration you confirm you are old enough to gamble lawfully in your jurisdiction.
By depositing funds you confirm all information you gave us is accurate and complete.
By placing a bet you confirm you are not acting on behalf of any third party.
If any clause conflicts with applicable law, the remaining clauses stay in full force.

Who Can Register With Us

Age, residency and accounts

To hold a Casino Chan account you must be at least 18 years old, or the legal gambling age in your place of residence if that is higher. We do not accept players residing in the United States, the United Kingdom, Spain, France, the Netherlands, Italy, Israel, Gibraltar, Sweden, Belgium or Switzerland. Opening an account from a restricted territory, or masking your location to bypass these limits, voids every right under these terms.

One account per person, per household, per IP address and per payment method.
Shared accounts, accounts opened in another person's name and duplicate accounts are prohibited.
You must verify your identity with a passport or photo ID, proof of address and payment method verification before your first withdrawal.
We may request additional documents at any time to confirm your identity, age or source of funds.

Deposits, Withdrawals and Verification

Moving money on our platform

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, bank transfer, Bitcoin, Ethereum, Litecoin, Tether or Dogecoin. The minimum deposit is 15 AUD. Withdrawals start at 30 AUD and are capped at 6,000 AUD per day and 24,000 AUD per month. Crypto and e-wallet withdrawals are processed within 0 to 24 hours; card and bank transfer withdrawals take 1 to 5 business days. We charge no fees of our own on deposits or withdrawals.

Funds must come from a source held in your own name; third-party payments are rejected.
Winnings are paid to the same method used for the deposit wherever that method supports withdrawals.
Verification under our KYC policy is required before the first withdrawal and at other points we consider necessary.
An account left inactive for 12 consecutive months may be treated as dormant, and we may apply a reasonable monthly administration fee to dormant balances after notifying you.

How Our Bonuses Work

Bonuses, free spins, cashback and tournament prizes carry their own rules published alongside each offer. The general clauses below apply unless a specific promotion states otherwise. Full details of the current welcome package and ongoing offers sit on our bonuses page.

Wagering requirements must be completed before bonus funds or winnings from them convert to withdrawable cash.
While a bonus is active, the maximum permitted bet is 5 AUD unless the offer states a different figure.
Certain games contribute at a reduced rate or are excluded from wagering altogether; the contribution table is published with each offer.
Bonuses expire after the validity period stated in the promotion, and unused bonus funds or spins are forfeited.
You may forfeit a bonus at any time, but this also forfeits any winnings derived from it.
We may cancel or reclaim a bonus, and any winnings linked to it, where an offer has been claimed in breach of these terms.

Conduct We Do Not Permit

Fair play depends on every player using our platform honestly. The following conduct breaches these terms and entitles us to suspend accounts, void bets and withhold winnings.

Fraud, dishonest play and any manipulation of our software or random number generators.
Chargebacks, reversed deposits or disputed transactions on payment methods used to fund your account.
Multi-accounting, whether to claim repeated welcome offers or to circumvent limits we have imposed.
Bonus abuse, including low-risk wagering patterns designed to extract bonus value, and arbitrage between bonus structures.
Collusion between accounts, syndicated play and the use of bots, scripts or automated tools.
Use of a VPN, proxy or similar technology to disguise your location or access the platform from a restricted territory.

Setting Limits and Self Exclusion

Your tools, our obligations

Gambling must stay within your means. Our platform gives you tools to control your play, and we treat signs of gambling harm seriously.

You may set daily, weekly or monthly deposit limits and loss limits at any time from your account settings.
Session reminders tell you how long you have been playing, and you can activate a take-a-break period of your choosing.
You may self-exclude permanently or for a fixed period; during self-exclusion we close your access and will not send you marketing material.
If we notice patterns suggesting harm, we may contact you, apply protective limits or restrict your account, and we will signpost Gambling Help Online on 1800 858 858.
Self-exclusion requests take effect as soon as practicable and cannot be reversed before the period you chose has ended.

Closing Your Account and Complaints

You can close your account at any time by contacting our support team via live chat or by emailing [email protected]. We will process your request promptly and, subject to verification, return any withdrawable balance to you. We may also close or suspend an account where these terms are breached, where we are legally required to do so, or where we have reasonable grounds to suspect harmful play.

Complaints go first to our support team, available 24 hours a day, 7 days a week.
If the matter is unresolved, you may escalate it to our complaints handling process for formal review.
Nothing in these terms limits your rights under applicable consumer law.
These terms are governed by the laws applicable to our Curaçao operating licence, without prejudice to mandatory protections in your place of residence.

When We Update These Terms

We review these terms regularly and may amend them to reflect changes in our services, our licence conditions or the law. The current version, with its effective date, always sits at the top of this page. Where a change materially affects your rights, we will notify you by email or an in-platform message before it takes effect. Continuing to use your account after the effective date means you accept the updated terms; if you do not accept them, you may close your account before that date and withdraw your balance.

Frequently Asked Questions

How old do I have to be to open a Casino Chan account?

You must be at least 18 years old, or the legal gambling age in your place of residence if that is higher. Identity documents are checked as part of our KYC process.

Can I hold more than one account?

No. We allow one account per person, per household, per IP address and per payment method. Duplicate accounts are closed and bonuses linked to them are forfeited.

What is the maximum I can withdraw?

Withdrawals are capped at 6,000 AUD per day and 24,000 AUD per month. Crypto and e-wallet withdrawals are processed within 24 hours, while cards and bank transfers take 1 to 5 business days.

Can I exclude myself from the platform?

Yes. You can set deposit and loss limits, activate session reminders or self-exclude for a fixed period or permanently from your account settings. During self-exclusion we block your access and stop all marketing.

How will I know if the terms change?

We publish the current version on this page with its effective date and notify you by email or in-platform message when a change materially affects your rights.