AML and Verification at Casino Chan

We operate Casino Chan under a Curaçao licence held by Dama N.V., and that licence comes with strict anti-money-laundering (AML) and know-your-customer (KYC) obligations. This page sets out, in plain language, what we check, when we check it and what we need from you.

Our Anti-Money Laundering Commitment

Criminals try to clean illicit money through gambling sites, and regulators hold us directly responsible for stopping it. That is why our AML programme is not a formality: it is a set of controls we apply to every account, every deposit and every withdrawal on our platform. We are licensed in Curaçao, and our licence obliges us to prevent our platform from being used for money laundering, terrorist financing or fraud.

In practice this means three things. We verify who you are before we release funds. We monitor transaction patterns for behaviour that makes no sense for a genuine player. And we report suspicious activity to the relevant authorities when the law requires it. None of these checks is aimed at honest players; they exist so that Casino Chan stays a safe place to play pokies, table games and live dealer titles with real money.

• We verify the identity of every player before the first withdrawal.
• We screen players against international sanctions lists at registration.
• We monitor deposits, bets and withdrawals for unusual patterns.
• We keep records of verification and transactions for the period required by law.
• We cooperate fully with the regulator in Curaçao on all compliance matters.

When We Verify Your Account

Verification points

You can register, deposit and play without sending us anything beyond your basic details, because our KYC process works in stages. Full verification becomes mandatory before your first withdrawal, and we may also ask for documents earlier if you hit certain thresholds or if our monitoring flags your account. This staged approach keeps sign-up quick while still meeting our licence obligations.

• At registration: your name, date of birth, address and contact details, checked against sanctions and restricted-country lists.
• Before the first withdrawal: full identity and payment method verification, without exceptions.
• At thresholds: cumulative deposits, withdrawals or wins that reach levels defined in our internal AML risk rules.
• On trigger events: sudden changes in betting patterns, unusual deposit methods or anything our monitoring system flags for review.

Documents we accept

Identity is confirmed with a government-issued photo document. Address is confirmed with a utility bill or bank statement, and payment ownership with a photo of the card or a screenshot of your e-wallet or crypto wallet.

• Passport, national ID card or driving licence (photo page, all four corners visible, valid).
• Proof of address: utility bill, bank statement or official government letter issued within the last 3 months, showing your name and address.
• Proof of payment method: photo of the front of your Visa or Mastercard (middle digits may be covered), or a screenshot of your MiFinity, Jeton, Skrill, bank or crypto wallet showing your name or wallet address.
• For PayID deposits: a bank statement showing the account the PayID is linked to.

How Verification Works

Step by step

The whole process happens inside your account, and most submissions are reviewed by our compliance team within 24 hours. Here is exactly what to do.

• Open your profile and go to the verification section, or reply to the email we send you when you request a withdrawal.
• Photograph or scan each requested document; make sure every detail is readable and nothing is cropped.
• Upload the files through the secure form in your account; never send documents by live chat.
• Wait for our compliance team to review, typically within 24 hours and often faster.
• If anything is unclear or rejected, we tell you precisely which document to resubmit and why, and you can upload a replacement straight away.

How your documents are protected

Documents you upload travel over an encrypted connection and are stored on servers with restricted access. Only authorised compliance staff can view them, and we never share your verification data with third parties except where the law compels us to. We do not use your documents for marketing, and we do not retain payment card images any longer than our licence requires.

When We Ask About Your Funds

Occasionally, identity documents are not enough. If your deposits are large relative to your history with us, arrive in an unusual pattern, or come through methods that raise questions, our AML rules require us to establish where the money came from. This is called source of funds (SOF) verification, and it is a legal obligation, not a judgement about you.

Acceptable evidence includes recent payslips, a tax return or assessment notice, bank statements showing regular income, a signed employment contract, or documents confirming the sale of an asset such as property or shares. For crypto deposits, we may ask for evidence linking the wallet to you, such as an exchange account statement in your name. We review SOF evidence only for the specific transaction or period in question, and we tell you exactly what we need, so you are never left guessing.

How We Monitor Transactions

Deposits and withdrawals

Every deposit and withdrawal on our platform passes through automated and manual checks. We compare transaction sizes, frequency and payment methods against your verified profile, and we apply the same-method rule: funds go back to the same card, wallet or account they came from, in proportion to how you deposited. If you deposited with Bitcoin and Skrill, your withdrawal is split across those two methods rather than sent somewhere new.

Limits exist for the same reason. The minimum withdrawal is 30 AUD, the daily cap is 6,000 AUD and the monthly cap is 24,000 AUD. Crypto and e-wallet withdrawals are processed within 0 to 24 hours, while cards and bank transfer take 1 to 5 business days. We charge no fees on withdrawals, and larger amounts may be paid in instalments within the monthly limit once verification is complete.

What Happens if Verification Fails

If you do not complete verification, or the documents you send do not match your account details, we pause withdrawals from your account. Deposits and play are usually still possible, but no funds leave the platform until your identity is confirmed. This protects both you and us, because a payout to an unverified person is exactly the kind of transaction our licence forbids.

Common reasons for rejection include expired documents, cropped or blurred images, a name on the payment method that differs from your account name, or a proof of address older than 3 months. In every case we tell you the reason and invite you to resubmit. If we suspect fraud, use of stolen payment details or a deliberately false identity, we are obliged to suspend the account, freeze the balance and report the matter to the authorities. Genuine players who simply made a paperwork mistake are never treated that way; resubmit the correct document and the hold is lifted once review is complete, usually within 24 hours.

How Long We Keep Your Documents

Our Curaçao licence requires us to retain verification documents and transaction records for a set period after your account closes, typically five years, because regulators may audit our files or request evidence of past checks. During that time the same strict access controls apply as during your active play: encrypted storage, restricted staff access and no third-party use.

Once the retention period expires, we delete or irreversibly anonymise your documents. If you would like a copy of the data we hold about you at any point, contact our support team at [email protected] or through 24/7 live chat and we will action your request under our data protection procedures.

Frequently Asked Questions

Do I need to verify my account before I can deposit and play?

No. You only need to provide your basic details at registration. Full document verification becomes mandatory before your first withdrawal, or earlier if you reach certain thresholds or our monitoring flags your account.

How long does verification take at Casino Chan?

Our compliance team reviews most submissions within 24 hours, often faster. If a document is rejected, we tell you exactly why and you can resubmit straight away.

Why do withdrawals have to go back to the same method I deposited with?

This is our same-method rule, a standard AML control. Returning funds to their original source confirms that the account owner is the same person who deposited, which prevents our platform being used to move money between third parties.

What happens to my money if my verification fails?

Withdrawals are paused, but your balance stays in your account. If the failure is a paperwork issue, resubmit the correct document and the hold is lifted after review. Suspected fraud or false identity leads to a frozen account and a report to the authorities, as our licence requires.

Can I send my documents through live chat or email?

No. For security, we only accept documents through the encrypted upload form inside your account. Our live chat team, available 24/7, can guide you through the upload but will never ask you to send documents directly.