Our Cookie Policy in Plain English
This page explains every cookie that casinochan-pokies.com may place on your device, why it is there, how long it stays and what happens when you block it. We wrote it without legal jargon because you should not need a law degree to understand what happens in your browser.
What Cookies Actually Do
A cookie is a small text file that a website saves on your device when you visit. Each one stores a snippet of information, such as a session number, your chosen language or a note that you have already closed our cookie banner.
When you return, your browser sends that file back to us. That is how we recognise you, keep you logged in while you play and avoid showing you the same welcome message twice. Cookies cannot read files off your computer, install software or access accounts on other sites. They only report back to the domain that created them.
We use cookies together with similar technologies such as local storage and pixels. On this page we call all of them cookies, because the rules that govern your choices apply to them in the same way.
The Cookies We Set
Strictly necessary
These keep the site working and keep your account safe. They remember your login session so you do not have to re-enter your password after every spin, they hold your balance display together during a game round and they protect our payment pages against fraud. We do not ask for your consent to switch these on, because without them you cannot log in, deposit or withdraw. Blocking them simply breaks the site.
Functional
These remember the choices you make about how Casino Chan looks and sounds. Your selected language, your last-used currency such as AUD, muted or unmuted game audio and your preferred game layout all sit in functional cookies. Losing them is not dangerous, it is just inconvenient, because the site resets to defaults every time you open it.
Analytics
These tell us, in aggregate, how visitors move through the site. Which pages load slowly, where people abandon a deposit halfway through, which pokies get opened but never played for more than a minute. We read the numbers in bulk, and we use them to fix problems and reorder pages. Analytics cookies never feed your gameplay decisions into any advertising system.
Marketing
These are the only cookies that follow you off our site. They let our advertising partners recognise that you have visited us, so we do not pay to show you the same welcome bonus ad forty times in a week, and so we can show you an offer that matches the page you actually looked at. They are also the easiest category to live without, and we only set them after you press accept in our banner.
The table below sums up all four categories at a glance.
| Cookie type | Purpose | Example names | Duration | Opt-out |
|---|---|---|---|---|
| Strictly necessary | Login sessions, security, fraud checks | PHPSESSID, __cf_bm | Session up to 24 hours | Not available |
| Functional | Language, currency, audio and layout preferences | lang_pref, currency_sel | Up to 90 days | Browser settings |
| Analytics | Aggregated traffic and page performance data | _ga, _gid | 1 to 365 days | Banner or browser |
| Marketing | Retargeting and measuring ad campaigns | ad_id, cky-consent | Up to 180 days | Banner or browser |
Cookies From Third Parties
Some cookies on your device are not ours. When you load a game, watch an embedded video or pay through an external provider, those parties may set their own cookies under their own names, and their rules apply to them rather than to us.
We permit three narrow categories of third-party cookies. Analytics providers help us measure site performance in aggregate. Advertising networks serve and measure the campaigns that bring new players to our promotions. Payment providers use cookies to secure transactions and verify your device during deposits and withdrawals. Each of these parties processes data under its own policy, and we link to those policies in our banner whenever a partner requires it.
We do not let third parties place cookies for purposes we have not listed here. If a partner changes what it does with its cookies, we review it, and if the purpose no longer matches the categories above, that partner loses its spot on our site.
You Control Every Cookie
Our banner
The first time you visit, our cookie banner asks you to accept all cookies or to keep only the strictly necessary ones. You can also open the banner's detailed view and tick analytics and marketing separately, so you can leave analytics on while switching marketing off. Your choice is stored in a functional cookie, which is why we need that one to work. You can reopen the banner at any time from the cookie link at the bottom of any page and change your mind as often as you like.
Your browser
Every major browser lets you block or delete cookies yourself, regardless of what you told our banner.
- Chrome: open Settings, then Privacy and security, then Third-party cookies, and block or limit as you prefer.
- Safari: open Settings, then Privacy, and use Manage Website Data to remove our cookies, or tick Prevent Cross-Site Tracking to stop marketing cookies.
- Firefox: open Settings, then Privacy and Security, and choose Standard, Strict or Custom under Enhanced Tracking Protection.
- Edge: open Settings, then Cookies and site permissions, and block third-party cookies with one switch.
What blocking changes
Blocking marketing and analytics cookies changes nothing about gameplay. You can still spin, deposit and withdraw exactly as before. Blocking strictly necessary cookies is a different story, because the site will log you out between pages, forget your currency and may refuse to load the cashier for security reasons. If something on our site stops working after you clear cookies, that is the first thing to check, and our live chat team is available 24/7 to help you sort it out.
How Long Cookies Last
Every cookie we set carries an expiry date, and we keep those dates as short as the job allows.
Session cookies live in memory and die the moment you close your browser, so nothing about your visit lingers on a shared computer. Short-term operational cookies such as fraud markers last between 1 and 24 hours. Functional preference cookies run for up to 90 days, which is long enough that your language choice survives a fortnight away. Analytics cookies sit for 1 to 365 days depending on the metric, and marketing cookies expire within 180 days at most.
When you withdraw consent through our banner, we delete the analytics and marketing cookies we can identify straight away. Some cookies on your device can only be removed by you through your browser, which is why the browser instructions above matter even after you change your mind with us.
Changes to This Policy
We update this page whenever we add, remove or repurpose a cookie category, and we note the revision at the top of the text. For material changes, such as a new marketing partner or a longer retention period, we show our banner again so you can renew or revise your consent rather than having it carried over silently.
Questions about anything on this page go to our support team at [email protected] or through live chat, which runs 24/7. You can also ask us for a list of the specific cookies your consent currently covers, and we will send it to your registered email.
Frequently Asked Questions
Can I play at Casino Chan without any cookies?
Not with strictly necessary cookies blocked, because login, deposits and withdrawals all depend on them. With analytics and marketing cookies refused, everything works exactly as it does with full consent.
Does refusing cookies affect my bonus or withdrawals?
No. Your welcome bonus, free spins, cashback and withdrawal times have no connection to your cookie choices. Marketing cookies only influence which ads you see elsewhere on the internet.
How do I change my cookie consent later?
Open the cookie link in the site footer to reopen the banner and adjust analytics and marketing separately, or clear our consent cookie in your browser to be asked again on your next visit.
Do you sell my cookie data?
No. We use analytics data in aggregate to improve the site and marketing data to measure our own campaigns. We do not sell your data to anyone.