Our Privacy Policy
This policy sets out what personal data Casino Chan collects when you play with us, why we collect it, who sees it and how long we keep it. It applies to every page of casinochan-pokies.com, to your player account and to every email or live chat message you exchange with our support team, which is staffed 24/7.
What Data We Collect
We collect six categories of personal data, and each one has a specific purpose behind it. Nothing on this list is gathered for its own sake.
- Identity data: your full name, date of birth, email address, phone number and residential address, captured at registration.
- Verification documents: passport or photo ID, proof of address and payment method verification, required before your first withdrawal under our KYC rules.
- Transaction data: every deposit and withdrawal, the method used (PayID, Neosurf, Visa, Skrill, Bitcoin and others), amounts, and the currency, whether AUD, USD, EUR, BTC, ETH or USDT.
- Technical data: your IP address, device type, browser and operating system, collected automatically while you use the site.
- Gameplay behaviour: the pokies and table games you play, session length, bet history, tournament entries and bonus usage.
- Marketing preferences: which bonus offers and free spin promotions you have opted in to or out of.
How We Use Your Data
Your data runs the services you signed up for. We use identity data to open and maintain your account, and verification documents to confirm you are who you say you are before we release funds. Transaction records let us process deposits and withdrawals, apply the correct limits (15 AUD minimum deposit, 30 AUD minimum withdrawal, 6,000 AUD per day and 24,000 AUD per month) and detect unusual activity on your account.
Gameplay and behavioural data also feed our responsible gambling tools. Deposit limits, loss limits, session reminders and self-exclusion only work if we can measure play against the thresholds you set. Where you have given marketing consent, we use your email and preference settings to send offers such as Monday free spins, the weekend reload of up to 250 AUD or weekly cashback news. You can opt out at any time.
Legal Bases for Processing
Contract
When you register an account and play with us, we process your identity and transaction data to perform our contract with you. Without it we cannot open the account, settle bets or pay out winnings up to the 80,000 AUD maximum on the welcome package.
Legal obligation
Anti money laundering and gaming licence rules oblige us to verify your identity, monitor transactions and retain records for set periods. We cannot waive these checks, and refusal means we must block withdrawals and may have to close the account.
Legitimate interest
Fraud prevention, security monitoring and service improvement rest on our legitimate interest in running a safe casino. This covers IP checks, detection of multi accounting, and aggregated analytics that never identify you personally.
Consent
Marketing emails, SMS offers and any non essential cookies run only on your consent. Consent is your choice, given at sign up or later, and you can withdraw it whenever you like without losing access to your account.
How Long We Keep It
We hold each data category only as long as the law or the purpose requires. The table below is the full schedule, measured from the date your account closes where relevant.
| Data category | Retention period |
|---|---|
| Transaction and wagering records | At least 5 years after account closure, per AML rules |
| KYC verification documents | 5 years after account closure |
| Identity and account data | While the account is active, then 5 years |
| Gameplay and session logs | 24 months |
| Support chat and email records | 24 months |
| Marketing consents and preferences | Until you withdraw consent, then deleted |
Who We Share Your Data With
We share data only with parties who need it to deliver the service, and we never sell your personal data to anyone. Every partner works under a written data processing agreement that limits what they can do with your information.
- Payment processors, including Visa, Mastercard, MiFinity, Jeton, Skrill and the crypto networks behind BTC, ETH, LTC, USDT and DOGE transfers.
- KYC and AML screening providers that verify your documents and check sanctions lists.
- Game and platform providers that host the 3,000 plus titles in our lobby and record your bet outcomes.
- Our regulator in Curaçao and, where lawful, law enforcement agencies responding to a formal request.
- Analytics and site performance tools that receive aggregated or pseudonymised data only.
Your Rights Over Your Data
You control your data, and exercising any of the rights below costs nothing. Send your request to [email protected] or raise it in live chat, and we will respond within 30 days. Where a request concerns marketing consent, the change takes effect immediately.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct anything that is inaccurate or out of date.
- Erasure: ask us to delete data we no longer have a legal reason to keep.
- Portability: receive your data in a structured, machine readable format.
- Objection: object to processing based on legitimate interest, such as analytics.
- Withdraw consent: stop marketing messages at any time, including from your account settings.
- Complain: escalate to the Office of the Australian Information Commissioner (OAIC), or to your local data protection authority if you are outside Australia.
Cookies and Tracking Tools
We use cookies to keep you logged in, remember your currency and language choice (English, Français, Italiano or Deutsch), and measure how the mobile site performs on iOS and Android. Essential cookies run without consent; analytics and marketing cookies load only after you accept them in the banner. The full list of cookies, their purposes and their lifespans sits in our separate Cookies Policy, which you can reach from the link at the bottom of every page.
How We Protect Your Data
All traffic between your device and our servers travels over TLS encryption, and stored verification documents sit in encrypted storage with access restricted to compliance staff on a strict need to know basis. Our systems log every access to your file, and those logs are reviewed as part of routine security audits.
If a data breach ever affects your personal information, we will notify the relevant regulator without undue delay and inform you directly where the law requires it or where there is a real risk to you. We also test our defences with regular penetration checks and keep payment flows isolated from general site infrastructure.
Frequently Asked Questions
Can I delete my account and all my data?
Yes. Contact [email protected] or use live chat and we will close your account. Identity and transaction records are then kept for the statutory 5 year period before permanent deletion, since gaming law requires it. Everything else is erased on request.
Do you sell my personal data?
No. We share data only with payment processors, KYC providers, game providers and regulators who need it to run the service, always under data processing agreements. Your data is never sold or rented to advertisers.
How long do you keep my ID documents?
Verification documents are retained for 5 years after your account closes, which is the minimum our licence conditions impose. After that they are securely destroyed.
How do I stop marketing emails from Casino Chan?
Click the unsubscribe link in any email, switch off notifications in your account settings, or ask our 24/7 support team. Marketing stops immediately, and your marketing consent record is deleted when we process the withdrawal of consent.